Main missions

This role is primarily responsible for our day-to-day operations, ensuring that every business unit works in harmony. From managing financial processes to overseeing our supply chain, and ensuring our staff is motivated and well-managed, you’ll play a pivotal role in guaranteeing our guests receive an exceptional experience during their stay. The detailed job description includes but not limited to the followings:

Human Resources Management

• Oversee the recruitment process, from job postings to interviewing and hiring.
• Manage staff scheduling, ensuring optimal staffing levels are maintained.
• Address staff performance issues, including carrying out disciplinary actions or terminations when necessary.
• Conduct regular staff meetings and training sessions.
• Foster a positive work environment, offering support, guidance, and motivation to team members.

Supply Chain Management

• Build and maintain relationships with food and beverage suppliers.
• Negotiate contracts and prices with suppliers to ensure the best quality at the most favorable terms.
• Monitor stock levels and place orders as needed, ensuring continuity of service.
•  Work with department heads to determine supply needs and specifications.

Financial Management

• Oversee daily cash counts and deposit cash in the bank account, ensuring accuracy and integrity.
• Manage monthly closing processes, guaranteeing timely and precise reporting.
• Supervise budget management, forecasting future financial needs.
• Collaborate with the accounting department for smooth financial operations.

Gastronomy Compliance

• Ensure adherence to local, cantonal, and federal regulations regarding food safety and hygiene.
• Regularly review and update food preparation and storage protocols with restaurant host.
•  Coordinate with chefs and kitchen staff to uphold gastronomic standards.
• Organize periodic training for staff on food safety and compliance.

Hotel Improvement

•  Regularly evaluate guest feedback and staff input to identify areas for improvement.
• Implement initiatives aimed at enhancing guest experience and operational efficiency.
• Coordinate with department heads and staff for renovation and upgrade projects.
• Stay updated on hotel industry trends to ensure the hotel’s offerings remain competitive.

Related KPIs

• Employee Turnover Rate
• Cost target (save cost)
• Gross profit target

Qualifications and skills

• Experiences in hotel management, gastronomy management or related fields.·
• Strong planning and coordinating and negotiation skills.
• Adaptable to changing priorities in a fast-paced environment.
• Detail oriented, independent, and proactive.
• Full of passion, good team player and goal oriented.
• Strong oral and written communication skills in English and German, French/Italian and other language is a plus.